mB
mustapha B
1 reviews | Active since Dec 2011
22 Aug 2015, 10:31
Dstv Pathetic Call Centre Service
I am sick and tired of wasting my airtime calling Dstv about my account. I have deceived different stories from each consultant I've spoken to and my issue is still not resolved! And the worst part is that the last consultant I spoke to agreed to call me back if the call dropped but 24 hours later and she still hasn't called me back! Is this the kind of service we over pay for??
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
01 Sept 2015, 16:25Hello ballimmu,
We could not get hold of you today and discuss your query telephonically.
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
Our records indicate that your DStv account has been adjusted and has no outstanding amount. Currently, you're subscribed to the DStv Compact package with the DStv North Indian package and insurance. Your payment date is on the 7th of every month.
We are committed to providing you with excellent service.
Should you require any further assistance, please don't hesitate to contact us.
You can use one of our touch points for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thanks again for taking your time to contact us. Your support is important to us.
Kind regards
Dinah
We could not get hold of you today and discuss your query telephonically.
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
Our records indicate that your DStv account has been adjusted and has no outstanding amount. Currently, you're subscribed to the DStv Compact package with the DStv North Indian package and insurance. Your payment date is on the 7th of every month.
We are committed to providing you with excellent service.
Should you require any further assistance, please don't hesitate to contact us.
You can use one of our touch points for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thanks again for taking your time to contact us. Your support is important to us.
Kind regards
Dinah
DStv (MultiChoice)'s reply01 Sept 2015, 16:25
Official
Hello ballimmu,
We could not get hold of you today and discuss your query telephonically.
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
Our records indicate that your DStv account has been adjusted and has no outstanding amount. Currently, you're subscribed to the DStv Compact package with the DStv North Indian package and insurance. Your payment date is on the 7th of every month.
We are committed to providing you with excellent service.
Should you require any further assistance, please don't hesitate to contact us.
You can use one of our touch points for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thanks again for taking your time to contact us. Your support is important to us.
Kind regards
Dinah
We could not get hold of you today and discuss your query telephonically.
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
Our records indicate that your DStv account has been adjusted and has no outstanding amount. Currently, you're subscribed to the DStv Compact package with the DStv North Indian package and insurance. Your payment date is on the 7th of every month.
We are committed to providing you with excellent service.
Should you require any further assistance, please don't hesitate to contact us.
You can use one of our touch points for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thanks again for taking your time to contact us. Your support is important to us.
Kind regards
Dinah