DSTV Pathetic

So, I called DSTV about a month ago enquiring why there were additional charges. After much debate with the consultant and talking to a brick wall (does companies not empower their staff with company know how's or problem solving or to think outside of the box? - very narrow minded and script fixated), I requested the consultant arrange for a supervisor to make contact with me via email so that I have record of everything, also, that they listen to my previous call recording that will provide proof no mention of any additional charges and email me an untampered copy of the recording. The recording in question, when I initiated a reconnection and there was no mention of any additional charges.

From a retailers point of view, DSTV employees, management and or any public relations trainee are pathetic, no common curtesy to follow up with customers, no customer service.

To date, still no contact has been made nor have I received the requested recording which was promised.