DSTV pathetic/abscent follow through

<p>My DSTV service was suspended. After calling the call centre 4 times, it came to light that there was an old amount outstanding that could be paid off. I have no problem with that and I appreciate that.</p> <p>The issue however is this: From the normal call centre, they cannot/will not transfer you through to the payment arrangement department. Everytime I called, it would be "escalated" .</p> <p>I then turned to their facebook page and sent a message. I received a quick reply and Sandilie Kaunda phoned me. He requested certain documents, which were mailed through twice. And that was the last........</p> <p> </p> <p>My repeated facebook messages (because Sandile has NO direct nr) has been met with a quick response each time that they will contact him and follow up</p> <p> </p> <p>My DSTV has been suspended For 8 days now, and still they wouldn't contact me. 4 emails, , 6 phone calls and 7 facebook messages later........ and NOTHING!</p> <p> </p> <p>I have no problem in paying arrears, and I am appreciate that I can pay it off, but there is just NO communication at all???? No direct line, no way to contact the payment arrangement department</p> <p> </p> <p>DSTv has a " catch up " option on their programming..... maybe They should CATCH UP! </p> <p> </p>