DSTV - Pathetic

Currently have a DSTV subscription with DSTV, the dual view option. Since Sunday the secondary decoder isnt working, there was a constant error code about the connection being affected by bad weather, the weather was perfect on sunday to BS. As of Monday afternoon the primary decoder has the same issue. Yesterday an installer had to be called in to hopefully sort out the matter, he called the contact centre and the primary decoder was sorted n then eventually the secondary decoder was sorted but the fix only lasted 10 minutes and the error code was back. on my 3rd call for the day, Aviwe advised she would try and clear the code which was leading to the channels coming on for literally a second and the error code was back, i spent 15 minutes on the line with aviwe with no joy. She advised she would get her TL to call me back yesterday evening, guess what no call back more than 12 hours later and my issue has not been resolved. DSTV would be very quick to disconnect my service should i ever be late with payment of my subscription but are not prepared to fix my issue despite having paid my monthly subscription tineously, so i am currently paying for something i have no use of. After speaking to Aviwe i was sent an sms to rate the service she gave me, maybe DSTV should consider providing proper customer service and service on the whole before asking us to rate the service. I would not rate DSTV even 1 star if i wasnt forced to. Catch a wake up DSTV, i will definitely be cancelling my subscription.