DStv Pathetic!!!!!

I am beyond angry at DStv. I received an SMS from DStv to say that they would debit R 1600 on my next debit order date. Which is crazy, as I am only on the compact package, Showmax and a PVR function which is R 693/month. Upon calling and spending 22 minutes on the phone with Nobuhle the first time, I was advised that a premium streaming package was activated on my account, which I never activated - upon viewing the programmes that had been recently watched - they were mostly African channels (Xhosa). I received a reference number (***8-i194) at this stage and the consultant confirmed that she had rectified the problem and I would only be debited R 693 on the 26.08.21. BUT when 26th came - I was debited the full R 1600. I then phoned again and spoke to another consultant Nomfundo (Ref ***8-i197), after explaining my issue - she said a manager would call me by the name of Mr Maharaj. He never called. So I called back yet again, spoke to a consultant by the name of Janelle (Ref ***8-i200) and she ensured me that she acknowledges the error and that my "premium streaming package charge" would be credited in 48 hours. BUT... no refund to date. Contacted DStv on Facebook, they advised me it has not been approved as yet and will take 14 days just to be approved. DStv, this is unacceptable I was debited R 1600 instead of R 693 (after calling and spending 22 minutes on the phone making sure that this would not happen), that is R 907 too much - I want my money back within the original 48 hours promised.