Dstv pathetic

On the 1st of December 2020 my dstv services were disconnected. I called in and was told that I have to R873 in order to be reconnected. I told them I would not be paying that amount because my package amounts to approx R630 each month. I requested a debatement of account reflecting the extra charges and that further I want to be immediately reconnected as my account is always paid. I further stated that I am prepared to either pay the usual 630 or await the debatement of account and settle the November amount and December amount by the 18th of December 2020. I was told that it would be escalated to the accs dept. I called in again on the 2nd and 3rd and was again advised that the accs dept would call me. I called in today stating that my services are still disconnected and that I will make payment of 630 but no more and to reconnect my services immediately. The *********** agent told me she'd have to go get clarity and revert. She put me on hold for 15minutes and my call dropped. I have been wasting my airtime and time trying to get reconnected. Dstv treatment of its customers is atrocious and disappointing. It is instances like this that will make customers want to switch to Netflix!