DSTV password change nightmare

Of the 30 000 DSTV Multichoice reviews, 20 000 are 1 star.

If you need to change your password expect to get messed around.

There is little logic to how it works. One signs in, makes a change, waits for something to happen. Maybe you receive an email to say the change has been made, but when you apply the password it's not clear if it has been accepted or not, and then it's time for the "Are you a human" test, which can go on for a long time.

So one does the process again, then some illogical message comes up which seems to indicate a 'system error' viz. "WHOOPS. Looks like something went wrong. Please try again. Error code:null1"

Try what again? Recreate the password or re-try to enter with the new password and stupid capture puzzles? I'll try remind myself why I bought into DSTV in the first place.