Dstv painful experience with pricelock

My experience with dstv its horrible, I gave them a call on the 01/10/2021 at 16h00 realizing that their debit(R649) of price lock it has not been debited the money still lying in my account been a citizen that understands that no service if free and knowing very well that dstv is not it is not part of Sassa made them aware hence I don't want my service to be interrupted, the agent I spoke to (Nokuthula) assured me that will still go thru I must worry okay the day passed on the following day 02/10 /2021 at 09h27 in the morning made a call again then relate my concerns to the agent by the name of (Nthabiseng) she also assured me that not to worry it will go thru the call lasted 7 minutes 27 seconds I wanted to make a manual payment but I needed a go ahead from them(Dstv) hence it was made clear to me that they only debit because it's a contract. On the 05/10 /2021 at 09h18 made a call again spoke to the agent by the name of (Blessing) I related my now getting frustrated and needed answers 😒 he promised to escalate the matter to manager and give a call by 10h30 same morning that call lasted for 44 minutes and 29 seconds 🙄since that call gone no manager nor him called me back. yesterday 12/10/2021 15h54 made a call again spoke to the agent (Rihanna) I related my concerns, experience and how horrible they treat us customers she made me hold there after promised me that her manager (lucrecia Saesar) will give a call hence she going to a meeting with other managers. With all this they (Dstv) the don't care how this will impact on my credit record, an effort to at least do rite but to them it's meaningless they do as they please hence may be they have monopoly on their side. I REALLY ADVISE MY COMMUNITY NOT TO TAKE THIS PRICELOCK PRODUCT OF THEIRS IT IS A HORRIBLE PAINFUL EXPERIENCE FOR TO GO THROUGH. This it is the second matter in space of 6 months.