DSTV paid in full but no services

DSTV upgraded their systems recently and since then i have been left without their services. they initially debited the incorrect amount and my parents were disconnected for 3 weeks because they did not do the additional debit. <br> they then could not downgrade me back to Family so I was forced to stay on the premium package since July and pay R1018 upfront for the 2 bouquets.this month both decoders have been disconnected even though they are fully paid up. Call Centre cannot connect me and they keep saying that they will call me back or have escalated to Technical. Nobody ever calls back. i have called them approximately 10 times this week and each call lasts over 20 minutes and is at my cost. <br> they insist on payment upfront but when you are disconnected then you only get stories instead of addressing the problem. 4 supervisors never called back and apparently it has been escalated twice to their technical department who also did not call back. they cannot see info on their systems indicating that it was escalated before so it was all wasted calls at my expense.<br> we should all be proudly south african and cancel dstv and buy the new local decoder