CP
CHARLES P

1 reviews | Active since Mar 2015

26 Nov 2015, 15:50

DSTV PAID CHANEL BUT SERVICE IS THE WORST EVER

WE HAVE HAD DSTV FOR YEARS AND ARE REGULAR PAYERS VIA DEBIT ORDER. THE INSTALLATION WAS DONE BY THEIR OWN AGENTS AT THE TIME, EVEN AFTER MOVING FROM POINT A TO POINT B THE INSTALLATION WAS COMPLETED BY THEIR AGENTS. <br> OF LATE WE ARE EXPERIENCING SO MANY INTERRUPTIONS SUCH AS:<br> 1. NO SOUND<br> 2. VARIOUS MESSAGES THAT ARE NOT RELEVANT<br> 3. WHEN YOU USE YOUR PHONE YOUR MONEY TO CALL THEM ITS ALWAYS PASSING THE BUCK - YOUR DECODER MUST BE CHECKED BY A TECHNICIAN AT A SPECIFIED OFFICE. YET MY NEIGHBORS ARE ALSO COMPLAINING<br> 4. PICTURE DISAPPEAR<br> SO IF THIS IS A TREND WITH OUR DECODER ALONE I CAN UNDERSTAND, YET OUR NEIGHBORS ARE COMPLAINING, SOME ARE AT THE END OF DISCONTINUING<br> YET AFTER A WHILE AFTER A CALL WAS MADE TO MULTI CHOICE ALL SETTLES AND THE SOUND, PICTURE IS BACK MESSAGES DISAPPEAR SO WHAT NOW?<br> ARE WE PAYING HARD EARNED MONEY FOR THIS TYPE OF SERVICE, I AM SORRY ITS NOT ON<br> IF MULTI CHOICE HAVE STAFF THAT IS NOT UP TO CONTROLLING TRANSMISSIONS ITS A PROBLEM AS THEY ARE BEING PAID TO DO A JOB<br> MY SOLUTION IS SIMPLE, THOSE WHO CAN NOT DO THE JOB STAND A SIDE OR LEAVE THAT COMPETENT STAFF CAN TAKE OVER<br> IT IS A MATTER OF PRINCIPLE AND NOTHING ELSE<br> SO GET YOUR DUCKS IN A ROW OR ELSE!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Nov 2015, 09:19
Official
Hello isa@58,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team