Dstv paid and still off.

I app**** on line for a streaming service and paid. The full month subscription. My dstv is still off after I spend nearly 3 hours with them on the phone to sort this out. I even send them bank statements to show I paid. That was Saturday. They said they can see my payment and it sorted,but it is still off. Their customer service is really bad. I rather not have dstv than go through this frustration again.