Dstv package upgraded without my consent/knowledge

On 30 Jan 2018 I sent an enquiry to dstv asking why my dstv was displaying channels for the compact package since sunday 28/01/18 whereas I am subscribed to access package and later on that day I got a call from Abigail Ruiders (who was so very rude and sarcastic by the way) and she told me some story that the package was upgraded on 28/01/18 to compact via the self service, I informed her that this was definitely not done by me and she sarcastically imp**** that I had upgraded since according to her system this was done via self service and that means i logged in and changed it. I told her that this couldn't be true at all and she said she would escalate this enquiry to management for them to investigate, which I doubt she has, given the attitude she had.

Nonetheless I made my payment for access package which was R100.00 and now when I got here this morning, I was disconnected.

I also don't understand why is it that on 25/01/18 I got an SMS from dstv advising that the payment due on my account was R384.00, which is the price for compact package, whereas I am informed that the package was changed on 28/01/18 via selfservice.dstv.com. This clearly means that someone deliberately changed my package and now I can't watch my TV, I NEED THIS SORTED TODAY!