DSTV Package discount

My Name Terence Baatjes

I am 71-year-old man when i logged in the DSTV online, there is exclusive reward that i can claim on my package for a 20% reduction on my month-to-month bill. When I tried to claim it, it said something went wrong, i tried 3 times same issue when speaking to the chat (DS/Xolelwa Jiyane) no assistance is given as to why it not working and that i need to give them email rather.

Offering me a price lock option rather than giving me the reward that offered to me already

I very disappointed as have been a loyal customer for longer that 15 years now

Regards Terence Baatjes