VR
Vivek R
1 reviews | Active since Nov 2019
30 Nov 2019, 19:46
**** DStv p
From September 2019 I have been having issuers with multichoice i’e DStv I am being over billed had to change cables in my house which cost over R3 000 made over 40 phone calls an still no help they have been giving me a run around since September an way over billing me please help
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
02 Dec 2019, 08:39Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Dec 2019, 08:39
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Dec 2019, 15:50Hi Vivek Ramphal,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Below is the billing break down of the account since the month of September 2019. However, for your clarification, we had a billing system upgrade in the month of August 2019, this would ensure accounts are billed the way they are supposed to be billed moving forward. We did have a few technical issues, which resulted in a billing errors that have now been rectified.
The R549,00, Price Lock contract is broken down as follows:
· R365,00 for the DStv Compact package.· R85,00 for the PVR functions· R119,00 for the hardware and installation
The total amount is R569,00 given the R20,00 discount the contractual amount is R549,00.
We debited the amount of R743.16, on the 01.09.2019:
· R549,00 for the DStv Compact package Price Lock contract.· R35,00 decoder insurance· R35,00 Box Office movie rented on the 18.08.2019.· R119,00 once Price Lock charge for the hardware and installation.
Before the system upgrade the amount of R119,00, was billed in arrears and would be the last installment at the end of the billing. This amount was charged early in your contract to ensure it is not billed at the end, and contract terminates with just the full monthly debit.
The additional amount in September charged was R40.16, and we will credit this amount. In September we were supposed to debit the amount of R738,00.
In October 2019, we debited the amount of R727,00:
· R549,00 for the Price Lock contract· R35,00 insurance· R35,00 Box Office rented on the 27.09.2019.
We will credit the additional amount of R108,00. In the monthly of November 2019, we will credit the additional amount of R59,00, to your DStv account.
In the monthly of December 2019, we will credit the additional amount of R64,00, to your DStv account.
These are amounts come from the discount that the system is automatically supposed to pass in accordance to the contract. However, we do assure you this has been rectified.
We hope you will find the above in order, as a result of the credits on the account this will reduce the amount debited in January 2020.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Below is the billing break down of the account since the month of September 2019. However, for your clarification, we had a billing system upgrade in the month of August 2019, this would ensure accounts are billed the way they are supposed to be billed moving forward. We did have a few technical issues, which resulted in a billing errors that have now been rectified.
The R549,00, Price Lock contract is broken down as follows:
· R365,00 for the DStv Compact package.· R85,00 for the PVR functions· R119,00 for the hardware and installation
The total amount is R569,00 given the R20,00 discount the contractual amount is R549,00.
We debited the amount of R743.16, on the 01.09.2019:
· R549,00 for the DStv Compact package Price Lock contract.· R35,00 decoder insurance· R35,00 Box Office movie rented on the 18.08.2019.· R119,00 once Price Lock charge for the hardware and installation.
Before the system upgrade the amount of R119,00, was billed in arrears and would be the last installment at the end of the billing. This amount was charged early in your contract to ensure it is not billed at the end, and contract terminates with just the full monthly debit.
The additional amount in September charged was R40.16, and we will credit this amount. In September we were supposed to debit the amount of R738,00.
In October 2019, we debited the amount of R727,00:
· R549,00 for the Price Lock contract· R35,00 insurance· R35,00 Box Office rented on the 27.09.2019.
We will credit the additional amount of R108,00. In the monthly of November 2019, we will credit the additional amount of R59,00, to your DStv account.
In the monthly of December 2019, we will credit the additional amount of R64,00, to your DStv account.
These are amounts come from the discount that the system is automatically supposed to pass in accordance to the contract. However, we do assure you this has been rectified.
We hope you will find the above in order, as a result of the credits on the account this will reduce the amount debited in January 2020.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply02 Dec 2019, 15:50
Official
Hi Vivek Ramphal,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Below is the billing break down of the account since the month of September 2019. However, for your clarification, we had a billing system upgrade in the month of August 2019, this would ensure accounts are billed the way they are supposed to be billed moving forward. We did have a few technical issues, which resulted in a billing errors that have now been rectified.
The R549,00, Price Lock contract is broken down as follows:
· R365,00 for the DStv Compact package.· R85,00 for the PVR functions· R119,00 for the hardware and installation
The total amount is R569,00 given the R20,00 discount the contractual amount is R549,00.
We debited the amount of R743.16, on the 01.09.2019:
· R549,00 for the DStv Compact package Price Lock contract.· R35,00 decoder insurance· R35,00 Box Office movie rented on the 18.08.2019.· R119,00 once Price Lock charge for the hardware and installation.
Before the system upgrade the amount of R119,00, was billed in arrears and would be the last installment at the end of the billing. This amount was charged early in your contract to ensure it is not billed at the end, and contract terminates with just the full monthly debit.
The additional amount in September charged was R40.16, and we will credit this amount. In September we were supposed to debit the amount of R738,00.
In October 2019, we debited the amount of R727,00:
· R549,00 for the Price Lock contract· R35,00 insurance· R35,00 Box Office rented on the 27.09.2019.
We will credit the additional amount of R108,00. In the monthly of November 2019, we will credit the additional amount of R59,00, to your DStv account.
In the monthly of December 2019, we will credit the additional amount of R64,00, to your DStv account.
These are amounts come from the discount that the system is automatically supposed to pass in accordance to the contract. However, we do assure you this has been rectified.
We hope you will find the above in order, as a result of the credits on the account this will reduce the amount debited in January 2020.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Below is the billing break down of the account since the month of September 2019. However, for your clarification, we had a billing system upgrade in the month of August 2019, this would ensure accounts are billed the way they are supposed to be billed moving forward. We did have a few technical issues, which resulted in a billing errors that have now been rectified.
The R549,00, Price Lock contract is broken down as follows:
· R365,00 for the DStv Compact package.· R85,00 for the PVR functions· R119,00 for the hardware and installation
The total amount is R569,00 given the R20,00 discount the contractual amount is R549,00.
We debited the amount of R743.16, on the 01.09.2019:
· R549,00 for the DStv Compact package Price Lock contract.· R35,00 decoder insurance· R35,00 Box Office movie rented on the 18.08.2019.· R119,00 once Price Lock charge for the hardware and installation.
Before the system upgrade the amount of R119,00, was billed in arrears and would be the last installment at the end of the billing. This amount was charged early in your contract to ensure it is not billed at the end, and contract terminates with just the full monthly debit.
The additional amount in September charged was R40.16, and we will credit this amount. In September we were supposed to debit the amount of R738,00.
In October 2019, we debited the amount of R727,00:
· R549,00 for the Price Lock contract· R35,00 insurance· R35,00 Box Office rented on the 27.09.2019.
We will credit the additional amount of R108,00. In the monthly of November 2019, we will credit the additional amount of R59,00, to your DStv account.
In the monthly of December 2019, we will credit the additional amount of R64,00, to your DStv account.
These are amounts come from the discount that the system is automatically supposed to pass in accordance to the contract. However, we do assure you this has been rectified.
We hope you will find the above in order, as a result of the credits on the account this will reduce the amount debited in January 2020.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
VR
Vivek R's updateReviewer Update
02 Dec 2019, 18:58Good day DStv like I have sed before I am being way over billed as of September this year an over an over I am calling the call center with no help this is not rite that y’all as such a big company can’t fix a simple thing as a billing problem like I sed I’m being over billed since September till ‘this can can no1 help please
VR
Vivek R's update02 Dec 2019, 18:58
Reviewer Update
Good day DStv like I have sed before I am being way over billed as of September this year an over an over I am calling the call center with no help this is not rite that y’all as such a big company can’t fix a simple thing as a billing problem like I sed I’m being over billed since September till ‘this can can no1 help please
DStv (MultiChoice)'s replyOfficial
03 Dec 2019, 08:54Hi Vivek Ramphal,
To add to the response above, the account has been fixed. We have reconciled it accordingly. All the additional charges have been reversed and credited back to your DStv account.
We apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
To add to the response above, the account has been fixed. We have reconciled it accordingly. All the additional charges have been reversed and credited back to your DStv account.
We apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply03 Dec 2019, 08:54
Official
Hi Vivek Ramphal,
To add to the response above, the account has been fixed. We have reconciled it accordingly. All the additional charges have been reversed and credited back to your DStv account.
We apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
To add to the response above, the account has been fixed. We have reconciled it accordingly. All the additional charges have been reversed and credited back to your DStv account.
We apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,