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kK
karen K

1 reviews | Active since Apr 2015

30 May 2018, 12:12

DSTV OWES ME MONEY SINCE 2015/16, BUT PENALISED ME FOR AN ARREARS ACCOUNT?????

Multichoice has not fixed my DSTV account since 2015. Double and wrong debit orders kept on going through. My account was paid, but the service dis-connected on more than one occasion in this time and NO rectification was done on my account for the re-connection charges after proof of payments etc was send. At the end I requested a refund of the money in credit on my account as everytime I did not pay the connection was cut. In one instance it was done days apart. Even with the refund I was refunded less than what was supposed to be. I opted to pay cash every month untill the account was sorted, this has now been for more than 2 years. I eventually now ended up cancelling my service until the account is sorted. It was done prior to end of April and the account was at -R2.50 without the rectifications when I cancelled my services. I send a follow up email on 2 May to confirm that the services has indeed been cancelled. To my surprise I received an email back that I have been billed in May. How???? I phoned on time in April to cancel my services and I send a follow up email on 2 May 2018 to confirm dis-connection of all services!!! Re: Fwd: ENQUIRIE REFERENCE ********** [# ********** ] [# ********** 7]. I keep on sending emails and today I received an email that the account is under investigation??? I app**** for an Price Fix upgrade as I want my services restored and guess what it has been declined due to an account in arrears???? I checked my transaction history online and noticed transactions (billing) up to 8 May 2018 and now I owe R68.79 to Multichoice. Why did I get billed for a service that was cancelled via phone and via email as a follow up. My email dates 2 May, billing continued till 8 May 2018. DSTV how many more hellopeter.com complaints? How many more emails and phone calls before this mess is sorted out. Seems like loosing customers just don't bother you.

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply31 May 2018, 07:17
Official

Dear Karen

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

kK
karen K's update04 Jun 2018, 10:27
Reviewer Update
01/01/2016 billed R80 ExtraView, Not access fee and again on 05/01/2016 billed another R80 Extra View on statement 1 Jan 16 to 30 Jan 16. These amounts were never refunded back to me!! 21/01/2016 - OPERATOR CONFIRMS I WILL BE REFUNDED R80 FOR EXTRAVIEW WHICH DID NOT WORK FOR OVER A MONTH. I was never refunded!! Note on my statement 1 Apr 16 to 30 Apr 16 the amounts R45.33 and R53.83 (lesser amounts than the R80 billed) is debited and then credited again, so I was never REFUNDED!!! DEBIT ORDER 14/04/2016 R894.00, DSTV REFUND INTO MY BANK ACCOUNT 849.00 APRIL 2016 - R49.00 short refunded?? where is this money??? date: Thu, Apr 7, 2016 at 1:51 PM subject: RE: Enquiry Reference Number : ********** mailed-by: multichoice.co.za Good day Karen Thank you for sending the proof of payments . Kindly note that we have sent them to the finance department (ref # ********** ) for further investigation. Once feedback has been received it will be relayed to you . 12 April 2016 my DSTV is dis-connected, but it is PAID!!!!!! R50 re-connection billed!!!!! MY STATEMENT 1 APR TO 30 APR STATEMENT AMOUNT DUE R0 16 May 2016 my DSTV is dis-connected, but it is PAID!!!!!! R50 re-connection billed!!!!!! 23 May 2016 my DSTV is dis-connected, but it is PAID!!!!!!! R50 re-connection billed!!!! MY STATEMENT 1 MAY TO 31 MAY 2016 AMOUNT DUE -R1244.50, but DSTV is cut twice!!!! R359 DUE TO ME!!!! How can you not pick it up and fix it. It has been 2 years????? WRONG DIS-CONNECTIONS x 3. R150 I paid for what??? and never refunded!!!!!!!!!! DOUBLE BILLING, Extra View links broken and not accessible!!! Me paying, operators and emails and phone calls confirming, it will be rectified???? The outstanding amount is not AS A RESULT OF INSURANCE!!!!!! My account was -R2.50, the following was billed transaction after cancelling my DSTV. 02/05/2018 08:56 R26.10 for DSTV Premium subscription, 02/05/2018 08:56 R2.90 Access Fee, 08/05/2018 03:12 R6.66 Device Care, 08/05/2018 03:12 R1.13 Device Care. THIS AMOUNTS TO R36.79, WHICH THAN LEAVES ME WITH A BALANCE OF R34.29!! Please send me YOUR PROOF that the wrongfull re-connection charges and wrong account billing and lesser refund amount WAS EVER RECTIFIED ON MY ACCOUNT!!! AND I TOLD THE PERSON THAT PHONED ME LAST WEEK THAT TRANSACTIONS WAS GOING THROUGH UNTIL 8 MAY 2018, AND I WAS TOLD. SEND ME THE PROOF... Look on my statement and look on your transactions and MULTICHOICE will see it. I am not a worker of Multichoice, I am a client. The problem is that in 2 years I have to sit with different people's opinions!!! instead of giving it to 1 competant person that actually takes the time to go through all correspondence and spot the mistake Multichoice made, without penalising the client. The more responses I get, the more in-competant the workers look. My complaint heading says it all.. DSTV OWES ME MONEY SINCE 2015/16. Why is the response limited to 2018 transactions and then it is not even responded to with facts. SORT OUT MY ACCOUNT!!!!!
kK
karen K's update04 Jun 2018, 10:29
Reviewer Update
And in addition READ my complaint. I did phone in to cancel and I followed it up with a email on 2 May 2018 to make sure everything was cancelled and in the email I also refer to the date and time of the call made re the cancellation. So I need not be reminded in your responses that cancellations is done telephonically. After being a customer the past 25 years I think I am known with how things work.