1 reviews | Active since Aug 2012
DSTV Owes me but handed my acc to lawyers? ******ion.
Earlier this year, I subcribed to DSTV streaming service with Access package. Although the package is R99 per month, DSTV made me pay R500 because I cannot just activate the streaming service without reconnecting an Old unused Compact Decoder which I reported as long damaged and disposed. I called the call centre and they insisted I have to pay the R500 to add this streaming account for R99 because they cannot permanently remove the decoder on my account - it includes compact and reconnecting fee for a buried decoder. Utter incompetence. Anyway, I wanted to watch some games so I paid and selected month to month package to avoid owing - only got Access streaming package btw. After a few months, I got tired of being ******ed by DSTV's incompetence and paying for a decoder package not in use. Now, after all this ******ion, a few months later - DSTV says I owe them and have HANDED MY OVER TO A DEBT COLLECTOR. ***!!!!
1. Remove the stupid decoder on my account. 2. Reimburse me for forcing me to pay crazy amounts for an Access streaming account - my account should be in positive, not negative!! 3. Tell your lawyers to leave me along
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for finally remove the decoder. However, as explained above, the balance owing is due to dstv call centre and whatsapp agents not removing this on the multiple occasions I have asked over the years. I insist that the reason I owe dstv anything instead of being in a positive balance, is poor service and inability of your staff to remove this decoder many moons ago.
Thank you for finally remove the decoder. However, as explained above, the balance owing is due to dstv call centre and whatsapp agents not removing this on the multiple occasions I have asked over the years. I insist that the reason I owe dstv anything instead of being in a positive balance, is poor service and inability of your staff to remove this decoder many moons ago.