Dstv owes me a refund

In battling to upgrade from Family streaming package to Compact streaming package, DSTV told me to first pay a reconnection fee as follows because my April debit order on 28 March was never deducted: Capitec: Payment -R276.39 from SAVINGS ACCOUNT; Ref DSTV DSTV; 06-Apr. Info *** I paid this but the upgrade failed again so the call service agent cancelled that service which I had paid a reconnection fee just 10 minutes earlier. They made it inactive and I was told to just buy a new service which I did as follows: Capitec: Payment -R369.00 from SAVINGS ACCOUNT; Ref http://www.dstv.com m Town ZA; 06-Apr. Info *** This makes a total of R646.39. I wantca reconnection fee refunded to the amount of R276.39 from DSTV.