LQ
Lehlohonolo Q
1 reviews | Active since May 2021
01 Aug 2023, 17:04
DSTV OVERCHARGING ME AGAIN
My account has been over charged. I suddenly have a balance brought forward of R117. 09 and I wrote a hello Peter complaint on the 24June2023 regarding payment errors that were made on my account, they were rectified and I even paid more than what was stated following the rectification. Customer no:**********9 I always pay R548 inclusive of my showmax subscription. But suddenly now I have a R11. 09 balance brought forward and my extraview decoder is now charged separately R564 as if I have 2 dstv compact subscriptions. Who ever is busy making a mess of my account must be dealt with decisively because i cannot be complaining about the same thing over and over.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Aug 2023, 17:11Hi Lehlohonolo Qondani,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply01 Aug 2023, 17:11
Official
Hi Lehlohonolo Qondani,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
LQ
Lehlohonolo Q's updateReviewer Update
03 Aug 2023, 07:12Good morning... If you claim to have fixed it then why is my connection terminated at this very moment. I called in yesterday and spoke to someone regarding my query and they too claimed to have fixed my issue, the level of incompetence at your company is very alarming. Now one must everymonth prepare for the worst. MY DSTV NOW SHOWS E16-0 AND WE ALL KNOW WHAT THAT ONE MEANS... SO FIX THIS PLEASE CAUSE NOW STILL I HAVE TO WAIT FOR YOUR INCOMPENTENT PEOPLE TO FIRST GET TO WORK AND THEN LATER ATTEND TO MY QUERY ASIF I DID NOT PAY.
LQ
Lehlohonolo Q's update03 Aug 2023, 07:12
Reviewer Update
Good morning... If you claim to have fixed it then why is my connection terminated at this very moment. I called in yesterday and spoke to someone regarding my query and they too claimed to have fixed my issue, the level of incompetence at your company is very alarming. Now one must everymonth prepare for the worst. MY DSTV NOW SHOWS E16-0 AND WE ALL KNOW WHAT THAT ONE MEANS... SO FIX THIS PLEASE CAUSE NOW STILL I HAVE TO WAIT FOR YOUR INCOMPENTENT PEOPLE TO FIRST GET TO WORK AND THEN LATER ATTEND TO MY QUERY ASIF I DID NOT PAY.