DSTV overcharging and not refunding

<p>it's been little more than a year. i noticed after moving that DSTV were charging me for decoders that i canceled.</p> <p>i contacted them, their reply below:</p> <p>From: Thembisa Msimango ********** <br /> Sent: 02 December 2015 02:33 PM<br /> To: ********** /> Subject:</p> <p> </p> <p>Good Afternoon Mr Lange</p> <p> </p> <p>As per our conversation earlier regarding your DSTV Account I have done journals on your account the amount of R3920.97 from the 01\08\2015 – 01\11\2015, I am still awaiting for the finance to approve so it can credited on your DSTV Account .</p> <p> </p> <p>Kind regards</p> <p> </p> <p>Thembisa</p> <p>From: Kholiwe Nxumalo ********** <br /> Sent: 27 July 2016 09:25 AM<br /> To: Izak<br /> Subject: RE: refund</p> <p> </p> <p>Good day</p> <p> </p> <p>I have received the e-mail and currently working on resolving the issue…. I will keep you updated</p> <p> </p> <p>Kind regards</p> <p>Kholiwe</p> <p> </p> <p>needless to say, no refund till today and i keep sending them mails.</p> <p>what do i do?</p>