DSTV overcharges you, admits to it, confirms you owe nothing and then hands you over to their attorneys for said overcharged amount.

You over charge and make it your customer's problem! I have to call you 4 times to get it sorted out, although I did not do anything wrong. When I do call, I ask to speak to a manager/supervisor because your agents cannot assist me properly, your attorneys are harassing me for an amount in arrears that occured as a result of you overcharging me (which you admitted to multiple times), after you confirmed to me 3 times that I indeed don't owe you anything. I am told (on my 4th call to you) that someone will contact me within an hour max, as happened the previous 3 times I called. No one bothers to call me back, the charges on my account aren't reversed as promised every single time (including here on twitter) and I am stuck with debt collection harassment and a mark on my credit record. Yes, it reflects on my credit record after you confirmed the amount is in fact not owed to you and it was your mistake! Yes, debt collection attorneys call me after you confirmed I have never missed a single payment to you. Your automatic response on customer service says my service isn't active anymore due to these arrears, but I'm still watching Dstv as we speak? My account is completely *****ed up due to your system failures and I have to suffer the headache to sort it out! Not fair. Terrible service from your side. The embarrassment of having to explain to your attorneys that I am not at fault and that their client was in the wrong should not be something that I am burdened with. I have wasted at least 70minutes of my own airtime trying to sort this out, without any success. This has been a problem since the 2nd of September, which should have been resolved on the 3rd of September after the 1st time I called. I have been burdened with this for a month whilst you make no attempt to fix your mistake!