TT
Tshepo The'Guy

1 reviews | Active since Nov 2020

02 Jun 2022, 20:55

DStv Overcharged Me Three Different Amount For One Package.

So, i had stopped my DStv subscription 2 years agoand decided to subscribe for Netflix. But now and again i like to watch conventional TV for the news and other programs.

So last month on the 29th May i decided to pay DStv and reconnect my subscription and also asked if i could unlink one Extraview decoder and downgrade to DStv Access package because, well i have Netflix.

Fine i paid R120.00 for DStv Access but days later (today the 2 June) i decided let me upgrade to DStv Family package and watch UEFA Nations League, so i paid R200.00 because DStv Family is R309.00.

Immediately they upgraded me but asked that i pay R606.90 which i queried, then after they asked i pay R303.00 and then i queried it again and now they suggest i pay R90 or they'll cut my services on the 5th June.

I have asked them countless times why if i would like to upgrade and top up they're chargjng me these unnecessary amounts and i haven't gotten an answer yet.

Doesn't anyone on here know what's the other amount for or experienced the same service as me?

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Jun 2022, 22:15
Official
Hi  Tshepo The'Guy,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team