1 reviews | Active since Nov 2020
DStv Overcharged Me Three Different Amount For One Package.
So, i had stopped my DStv subscription 2 years agoand decided to subscribe for Netflix. But now and again i like to watch conventional TV for the news and other programs.
So last month on the 29th May i decided to pay DStv and reconnect my subscription and also asked if i could unlink one Extraview decoder and downgrade to DStv Access package because, well i have Netflix.
Fine i paid R120.00 for DStv Access but days later (today the 2 June) i decided let me upgrade to DStv Family package and watch UEFA Nations League, so i paid R200.00 because DStv Family is R309.00.
Immediately they upgraded me but asked that i pay R606.90 which i queried, then after they asked i pay R303.00 and then i queried it again and now they suggest i pay R90 or they'll cut my services on the 5th June.
I have asked them countless times why if i would like to upgrade and top up they're chargjng me these unnecessary amounts and i haven't gotten an answer yet.
Doesn't anyone on here know what's the other amount for or experienced the same service as me?
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
