TM
TSHOLOFELO M
1 reviews | Active since Mar 2016
05 Mar 2018, 13:20
DSTV OVERCHARGED
I was billed incorrectly by multichoice in my account I have compact with extra view(R365 +R85), access(R99) and 2 insurances on 2 decoders(R40) which total is R589 but I was billed R1005.81. I have called and emailed countless times AND NOT A SINGLE PERSON CAN EXPLAIN WHY. Eventually I was partially refunded and was told that my bill will be R735. which is still ridiculous. How does the abovementioned subscriptions come up to R700??? I want my full refund back and an explaination that is my hard earned cash
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
06 Mar 2018, 07:40Dear TSHOLOFELO
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Mar 2018, 07:40
Official
Dear TSHOLOFELO
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Mar 2018, 10:34Good day Tsholofelo
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We confirm that the billing on your account has been corrected and adjusted accordingly. Your account is reflecting a credit balance of R354.86.
Please advise by return mail if the credit balance should remain on your account and that we will only collect R149.14 on the 25 March 2018 for period 25 March 2018 to 24 April 2018.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply07 Mar 2018, 10:34
Official
Good day Tsholofelo
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We confirm that the billing on your account has been corrected and adjusted accordingly. Your account is reflecting a credit balance of R354.86.
Please advise by return mail if the credit balance should remain on your account and that we will only collect R149.14 on the 25 March 2018 for period 25 March 2018 to 24 April 2018.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
TM
TSHOLOFELO M's updateReviewer Update
07 Mar 2018, 14:12Hi Rupert
Please help me out cause my maths seems to be off abit. If my susbriptions totals R589 and get charged R1005.81 but get a credit of R354.86. How is that possible?
Anyway atleast it's something..... Let the credit remain in my account.
TM
TSHOLOFELO M's update07 Mar 2018, 14:12
Reviewer Update
Hi Rupert
Please help me out cause my maths seems to be off abit. If my susbriptions totals R589 and get charged R1005.81 but get a credit of R354.86. How is that possible?
Anyway atleast it's something..... Let the credit remain in my account.