MM
Matshidiso M
1 reviews | Active since Aug 2011
03 Sept 2020, 12:08
DSTV overcharge customers for the Price Lock Service!
I have been on 12 months DSTV price lock from November 2019 paying R799. This contract is supposed to end November 2020, I confirmed this with customer care in on the 31 August 2020. But now I am being charged extra amounts that I don't understand. I called customer care again to query why I was charged R922 for August 2020, I don't get a clear answer. What I know is that they are charging me installation payment fee, subscription fee, access fees, price lock fees! Customer care said they will escalate my matter to Price Lock. I'm still waiting...the only option is to cancel my subscription if I dont get a responce from DSTV.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
03 Sept 2020, 12:41Hi Matshidiso,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 Sept 2020, 12:41
Official
Hi Matshidiso,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MM
Matshidiso M's updateReviewer Update
03 Sept 2020, 13:26How are you going to investigate this if you don't have my details DSTV?
MM
Matshidiso M's update03 Sept 2020, 13:26
Reviewer Update
How are you going to investigate this if you don't have my details DSTV?
MM
Matshidiso M's updateReviewer Update
08 Sept 2020, 13:00Thank you DSTV for getting back to me and rectifying this issue.
I am waiting for the next debit order to see if the correct amount will be deducted.
I am waiting for the next debit order to see if the correct amount will be deducted.
MM
Matshidiso M's update08 Sept 2020, 13:00
Reviewer Update
Thank you DSTV for getting back to me and rectifying this issue.
I am waiting for the next debit order to see if the correct amount will be deducted.
I am waiting for the next debit order to see if the correct amount will be deducted.
MM
Matshidiso M's updateReviewer Update
02 Oct 2020, 08:34Multichoice promised that they resolved this issue and they will refund me what was erroneously deducetd. Now they deducted even more this month R1050.66 instead of the expected R799 plus R35 for box office. Please give me a reason not to cancel this subscription when it ends!
MM
Matshidiso M's update02 Oct 2020, 08:34
Reviewer Update
Multichoice promised that they resolved this issue and they will refund me what was erroneously deducetd. Now they deducted even more this month R1050.66 instead of the expected R799 plus R35 for box office. Please give me a reason not to cancel this subscription when it ends!