EN
Esai N
1 reviews | Active since Nov 2019
20 Nov 2019, 10:20
DSTV over charges
When I overpaid in August DSTV thought it would be okay to double charge me and on top of that add on reconnection fees to my bill. In November i called DSTV on the 11, 13, 15 and 18 of November because they decided my account is not up to date. Each time, doing a full recon since August 2019, identifying the billing errors, processing the reversals, escalating to Finance and then they cut again with a new outstanding amount.
Appalling service agents who do not look at the history of the calls and do not make enough notes on the calls for the next agent to know what the issue is.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Nov 2019, 10:24Hi Esai Nadasen,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Nov 2019, 10:24
Official
Hi Esai Nadasen,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Nov 2019, 15:13Hi Esai,
On the 2nd of September 2019, you had a credit of R2270.10 and you were charged your total subscription of R1278.00 and an extra R809.00 which was a double charge. We apologise for the inconvenience.
We have reversed or credited your account with an amount of R809.00.
You were charged three reconnection fees on the following dates: 09, 11 and 13th of November 2019. We have reversed one reconnection fee for this period because one of the reconnection fees was already reversed.
We have also reversed the reconnection fee charged on the 18th of November.
All the decoders are active and your next payment will be R1191.00 on the 2nd of December 2019. This is to cover your services until the 1st of January 2020.
Regards
Kagiso
On the 2nd of September 2019, you had a credit of R2270.10 and you were charged your total subscription of R1278.00 and an extra R809.00 which was a double charge. We apologise for the inconvenience.
We have reversed or credited your account with an amount of R809.00.
You were charged three reconnection fees on the following dates: 09, 11 and 13th of November 2019. We have reversed one reconnection fee for this period because one of the reconnection fees was already reversed.
We have also reversed the reconnection fee charged on the 18th of November.
All the decoders are active and your next payment will be R1191.00 on the 2nd of December 2019. This is to cover your services until the 1st of January 2020.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply21 Nov 2019, 15:13
Official
Hi Esai,
On the 2nd of September 2019, you had a credit of R2270.10 and you were charged your total subscription of R1278.00 and an extra R809.00 which was a double charge. We apologise for the inconvenience.
We have reversed or credited your account with an amount of R809.00.
You were charged three reconnection fees on the following dates: 09, 11 and 13th of November 2019. We have reversed one reconnection fee for this period because one of the reconnection fees was already reversed.
We have also reversed the reconnection fee charged on the 18th of November.
All the decoders are active and your next payment will be R1191.00 on the 2nd of December 2019. This is to cover your services until the 1st of January 2020.
Regards
Kagiso
On the 2nd of September 2019, you had a credit of R2270.10 and you were charged your total subscription of R1278.00 and an extra R809.00 which was a double charge. We apologise for the inconvenience.
We have reversed or credited your account with an amount of R809.00.
You were charged three reconnection fees on the following dates: 09, 11 and 13th of November 2019. We have reversed one reconnection fee for this period because one of the reconnection fees was already reversed.
We have also reversed the reconnection fee charged on the 18th of November.
All the decoders are active and your next payment will be R1191.00 on the 2nd of December 2019. This is to cover your services until the 1st of January 2020.
Regards
Kagiso
Best regards,