EW
Elise W
1 reviews | Active since Mar 2024
02 Mar 2024, 10:25
Dstv over billed me
Dstv billed me incorrectly for Feb. From paying R549 monthly to R635 and none of them can explain why. The explanation they give does not math to what I was charged. The only solution they have is that I should pay everything that's due. How can I pay for something that I don't know what it's for.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
02 Mar 2024, 10:49Hi Elise Wheats,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Mar 2024, 10:49
Official
Hi Elise Wheats,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Mar 2024, 16:56Hi Elise Wheats,
We recently tried contacting you but unfortunately could not reach you. Your account has been reconciled, please add only R49 in order to cover the reconnection fee due on your account.
Kind Regards,
DStv: Hello Peter Team
We recently tried contacting you but unfortunately could not reach you. Your account has been reconciled, please add only R49 in order to cover the reconnection fee due on your account.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Mar 2024, 16:56
Official
Hi Elise Wheats,
We recently tried contacting you but unfortunately could not reach you. Your account has been reconciled, please add only R49 in order to cover the reconnection fee due on your account.
Kind Regards,
DStv: Hello Peter Team
We recently tried contacting you but unfortunately could not reach you. Your account has been reconciled, please add only R49 in order to cover the reconnection fee due on your account.
Kind Regards,
DStv: Hello Peter Team
Best regards,
EW
Elise W's updateReviewer Update
05 Mar 2024, 09:24Hi
Thank you, R50 re connection has been paid, Kindly remove the incorrect balance, now March Billing also has a ridiculous balance, again a R85 is added to my monthly billing, i pay R549, I'm on Compact. March Billing shows R719 due.
Thank you, R50 re connection has been paid, Kindly remove the incorrect balance, now March Billing also has a ridiculous balance, again a R85 is added to my monthly billing, i pay R549, I'm on Compact. March Billing shows R719 due.
EW
Elise W's update05 Mar 2024, 09:24
Reviewer Update
Hi
Thank you, R50 re connection has been paid, Kindly remove the incorrect balance, now March Billing also has a ridiculous balance, again a R85 is added to my monthly billing, i pay R549, I'm on Compact. March Billing shows R719 due.
Thank you, R50 re connection has been paid, Kindly remove the incorrect balance, now March Billing also has a ridiculous balance, again a R85 is added to my monthly billing, i pay R549, I'm on Compact. March Billing shows R719 due.