DSTV OUTLETS INCOMPETENCE

I purchased the HD decoder model 8s (extra view) in May 2021 and the unit became faulty this week. I consulted with the DSTV outlet at Tsakane Mall and was informed that they cannot replace the unit as it has been more than 3 months since purchase. They then said only the DSTV outlet in Springs will do the exchange and that I need to go there. I just left the Springs Outlet now and was informed that they do not have stock and do not know when they will get it and that I will only get a call to come and collect when stock is available noting that there are customers that have been waiting since the 19th August 2021 to recieve their replacement units!! Now I wonder that if there are people on the waiting list since the 19th August 2021 when exactly will I recieve my replacement in 2022??? And until then I will have to continue paying the cost for the extra view while not making use of the service because of DSTV'S faulty unit??? So I have to leave my newborn at home and keep making use of my petrol only to be informed that THERE'S NO STOCK??? While still paying for a service that I will not be making use of until I can receive a replacement!! Sorely Disappointed!!