DSTV order never arrived

On 18 September 2021 I ordered 2 decoders on the DSTV website, an explora ultra for R1999 and an explora 3b for R999. R2998 went of my credit card immediately but I received no sales order number. Initially mydstv account said the orders were placed. When I did not receive them and checked on my online dstv account again it said I had no ourstanding orders. Numerous calls and emails and online chats with various helpdesk agents. All said they would escalate query, one said it was escalated to second line, one said technical department had sorted matter out and decoders were now at couriers. They did not say which couriers or supply me with a number to track with the couriers. No couriers ever called although helpdesk claimed couriers tried to deliver. I suspect ***** on DSTV website