Hellopeter
Share Your Experience

1 reviews | Active since Aug 2016

01 Mar 2018, 13:48

dstv or rather guptas

Dstv have added 99.00 to clients account for showmax whether the client uses it or not. I do not yet 99.00 was added to my subscription. Upon contacting dstv call centre I was told dstv are aware of it but there is nothing they can do and I must contact showmax. I pay dstv so why cant they sort it out. This is a very ******* way of fleecing monies from clients and totally dishonest.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Mar 2018, 14:36
Official

Dear Keith Rawlins

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Mar 2018, 10:25
Official

Good day Keith Rawlins

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

We currently investigating your concerns with the relevant department for urgent resolution.

Please be advised that the show max that was loaded on your account is not billing you for service.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

's update06 Mar 2018, 11:39
Reviewer Update
I posted a complaint on your dstv fb page and it was deleted so customers cannot see what you are doing. You have still not refunded the 99.00 for showmax. I have not paid my subscription and will mnot till you have fixed the thieving error. Now try cut my service and I will cancell dstv.. It is cheaper to retain a customer of long standing by fixing their complaint than try attract a new customer. It is a small ammpunt however if this is not fixed today it will be splashed all over social media as well as be taken to a lawyer to expose this ****