DSTV -ONROUTE TO GOING BUST

Noluthendo from DSTV Retentions department contacted me Tuesday morning reference cancellation of our DSTV premium package. I explained to her that we have been DSTV subscribers for many years and due to an outstanding complaint reference an installation/repair that has still not been resolved after nearly two months, that perhaps it is time we cancel our subscription. I also mentioned that per Business News it appears DSTV are experiencing an exodus of customers in the thousands for a number of reasons including lack of content, other similar online streaming services and indeed, like in my case, general lack of service.

Noluthendo seemed uninterested and I requested a manager contact me which I was told would occur in the course of the day. Did not. I sent a further email to Notuthendo on Wednesday morning and the reply was a manager would call but as at the close of business Wednesday this has not transpired.

What is going on at DSTV? Utterly shocking “ service,” and I totally get the exodus as mentioned earlier in this email. Appears your staff have little to no interest in retaining customers -especially those that have been with you from the start and are your premium subscribers.