DSTV: Only thinking of themselves.

I have received some bad customer service in the past, but you would expect DSTV (MultiChoice) to be a cut above the rest, but it was a daydream. I tried linking my device on DSTV NOW. i got the OTP and entered it. Then the message came up "Oops, something went wrong". I tried this 3 more times with 3 different OTP's with the same message popping up. According to the website, the Customer Care department is open till 23:00 Monday to Sunday, including public holidays. Behold, the automated voice answering service advised that the call-center is only open till 20:00. So i phoned the next afternoon to have the problem resolved. The error, according to the operator, was at DTSV, and now i have to wait 48 hours before i can request another OTP.

Why should we as the public be held to ransom by corporate companies? If i made a mistake on my side, they make sure that I pay for it, but it does apply to them. They can make as many mistakes as they want, and the Service Provider is the one that is least effected by this inconvenience.

MultiChoice: Open your eyes, you have been loosing subscribers to online streaming platforms. Not being able to assist your current customer base stops you from competing in a changing market, and more subscribers will be leaving.