DSTV Online Streaming Payment **** Huge ****

I have Signed up on the DSTV website on the 8th of July around 4pm for the Premium streaming package for the price of R 699 pm. I have followed the exacted steps of what was required from me to DSTV. Payments details was required and i have used my Debit card to make payment to DSTV. This payment was made at 16:35pm on Saturday the 8th of July. On DSTV's Website as they require this in order for you to get this streaming package. All was good and boom it worked on my Laptop , my TV. This was great to have. Why have i not done this sooner. Woke up on Sunday morning left for the Day. Came home and no DSTV. I could not really understand and phone DSTV Call Centre on the 09th July at 18:29 Call Duration 11 min only for them to tell me that i need to make payment . I explained to the Agent that i have made the payment and it went of my debit Card all i have is a SMS. And i need to send my proof of Payment to ***********. I have send a Mail with what i have received that is the sms i got and the snip shot that it went of my Bank account this was send at 6:55pm. So i called the Call Centre again. Right afteri send the mail Time 18:55 Call duration 38 Min. This time the agent that picked up was in Corresponding with her Supervisor. As they can see that the payment i have send is for the amount of R 699.00 but it does not show DSTV. I have explained how i have made the payment. On the DSTV Website. With their Promts. The payment on my side came back as Cape Town ZAF. I have not received any thing else. Not even a Ref back from DSTV when i made the payment from their website. I said to the Agent i will go into my Bank Branch the Next Day and ask what has Happend here when payment was made. Today the 10 th July i went to my Bank Standard Bank in Cenurion Mall. They have Confirmed that this Transaction made on my Account has been To DSTV's Account. I have asked if they can provide me with a Proof of payment that it has been done to DSTV and they informed me that DSTV should give that as this is an online transaction and DSTV is the Merchant. Drove back to the Office very Negative. Got back to work when i had a gap. I tried Calling DSTV again after i send a Mail again. Mail was send at 12:15pm with no response from DSTV Call made at 15:47PM duration 29 min then our Internet line at the office dropped. I called again at 16:06pm When an agent Picked up and once again i explained my entire Story once again. And also regards the mail send today with no response. She then advised me that she can see the screen shots with the payment. She can however not Attaché a screenshot to my profile as proof of payment i must convert that to a PDF. As she Knows how the Online payment systems works and she will then assist me with the online chat in getting me reconnect again. I told her last night that was not valid so how it that valid now. Then after a while that did not work i had to send my Bank statement of where i created a DSTV and get the Proof of payment from there. As i have explained to her the statement shows what the sms shows just no time with it. This has taken time and money from my side. Just to watch TV. R699 lost . Time Lost. Petrol Lost. Not Even to Talk about my Patients . How is it you do an Online Registration with all your details and on that same profile you are busy with you make a Payment DSTV can not find it

I have made Several Calls Not one agent was Capable nor interested to assist

All my mails to DSTV can be searched via my Customer Number **********80