DSTV online - shocking customer service

I purchased an Explora 2 decoder with installation at a cost of R1699 from the DSTV online store. The transaction was successfully processed via PayU (another division of Naspers), but the DSTV online store has no record of the purchase.

I tried reporting the matter twice via the DSTV call Centre, but they could not help, because DSTV online is a different department . Both gave me a reference number. I then went to the DSTV head office in Cape Town, who also couldn’t help, because DSTV online is a different department. There I was told to send customer care an email, which I did. For which I received a reference number, and a response saying if I wanted a speedy response, I needed to contact them via Facebook or Twitter. Which I did, and got a reference number. After approximately 50 too and fro tweets, I again got an escalation reference number! Good heavens man, just give my friggin money back! This inter departmental bureaucracy of one hand not knowing what the other is doing, and the mere fact that a customer care consultant doesn’t give a client a call to assist in resolving the customer complaint is incomprehensible.

DSTV online is absolutely pathetic,, but most importantly totally and utterly uncontactable. There is no client service, and I certainly would warn any potential customer to avoid them like the plague!