LH
Luann H
1 reviews | Active since Jul 2021
02 Aug 2021, 19:28
DSTV ONLINE PURCHASE DISASTER
wish I could give them 0 stars - WATCH OUT FOR ONLINE PURCHASING OF ANY OF THEIR PRODUCTS, I DID A PURCHASE MONDAY THE 26TH - using my mastercard and they cannot find my payment, I even sent them my bank statement showing the amount going off
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
03 Aug 2021, 01:39Hi Luann van Helsdingen ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Aug 2021, 01:39
Official
Hi Luann van Helsdingen ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Aug 2021, 15:07Hi Luann van Helsdingen ,
As per our telephonic conversation, please see the below summary of our telephonic conversation:
1. I have escalated the banking statement to the banking team so that the payment can be allocated.
2. I have asked our higher technical department to turn on the DStv Streaming service (I will call again once activated)
3. The decoder on your account has been cancelled ad the account has been reconciled to zero.
Once again, I would like to apologize for the inconvenience caused.
Kind regards,
DStv: Hello Peter Team
As per our telephonic conversation, please see the below summary of our telephonic conversation:
1. I have escalated the banking statement to the banking team so that the payment can be allocated.
2. I have asked our higher technical department to turn on the DStv Streaming service (I will call again once activated)
3. The decoder on your account has been cancelled ad the account has been reconciled to zero.
Once again, I would like to apologize for the inconvenience caused.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Aug 2021, 15:07
Official
Hi Luann van Helsdingen ,
As per our telephonic conversation, please see the below summary of our telephonic conversation:
1. I have escalated the banking statement to the banking team so that the payment can be allocated.
2. I have asked our higher technical department to turn on the DStv Streaming service (I will call again once activated)
3. The decoder on your account has been cancelled ad the account has been reconciled to zero.
Once again, I would like to apologize for the inconvenience caused.
Kind regards,
DStv: Hello Peter Team
As per our telephonic conversation, please see the below summary of our telephonic conversation:
1. I have escalated the banking statement to the banking team so that the payment can be allocated.
2. I have asked our higher technical department to turn on the DStv Streaming service (I will call again once activated)
3. The decoder on your account has been cancelled ad the account has been reconciled to zero.
Once again, I would like to apologize for the inconvenience caused.
Kind regards,
DStv: Hello Peter Team
Best regards,
LH
Luann H's updateReviewer Update
14 Aug 2021, 17:35good day, kindly note that my service ran all of one weekend and then was turned off again, or deactivated, either way I sent several emails to the help and proof of payment and rep**** to the private hello peter email and no one has rep**** nor do I have service, so when my payment is finally located and allocated to my account, how much will I have lost whereby your records show you activated it, when if fact I have sent numerous emails saying is off after only being active all of about 2 days
LH
Luann H's update14 Aug 2021, 17:35
Reviewer Update
good day, kindly note that my service ran all of one weekend and then was turned off again, or deactivated, either way I sent several emails to the help and proof of payment and rep**** to the private hello peter email and no one has rep**** nor do I have service, so when my payment is finally located and allocated to my account, how much will I have lost whereby your records show you activated it, when if fact I have sent numerous emails saying is off after only being active all of about 2 days