WJ
Wesley J
1 reviews | Active since Oct 2021
13 Oct 2021, 13:11
DSTV Online Purchase
i purchased items via the DSTV website on the 30th Sept 2021. I've been comminicating with them since 7 Sept 2021 they cant find the order e.g. live chat, telephone and email everytime i must hear its been esclated but no feedback whats happening. Yet its been paid i can see the order online but yet they cant find it.
Helpful (0)
Replies (4)0
Replies (4)WJ
Wesley J's updateReviewer Update
13 Oct 2021, 13:137th of October my apologies for the typo
WJ
Wesley J's update13 Oct 2021, 13:13
Reviewer Update
7th of October my apologies for the typo
DStv (MultiChoice)'s replyOfficial
13 Oct 2021, 14:06Hi Wesley,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Oct 2021, 14:06
Official
Hi Wesley,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
WJ
Wesley J's updateReviewer Update
13 Oct 2021, 14:20Why did I need to go this extent to get a reply yet this issue was escalated on numerous occasions.
WJ
Wesley J's update13 Oct 2021, 14:20
Reviewer Update
Why did I need to go this extent to get a reply yet this issue was escalated on numerous occasions.
DStv (MultiChoice)'s replyOfficial
14 Oct 2021, 21:04Hi Wesley,
Thank you for reaching out to our Hello Peter Team for assistance with your query.
We have escalated the matter to our team to assist us in tracking the progress of your order.
We have sent you an email, please can you respond on the email with your proof of payment so we can forward it.
Kind regards
DStv: Hello Peter Team
Thank you for reaching out to our Hello Peter Team for assistance with your query.
We have escalated the matter to our team to assist us in tracking the progress of your order.
We have sent you an email, please can you respond on the email with your proof of payment so we can forward it.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Oct 2021, 21:04
Official
Hi Wesley,
Thank you for reaching out to our Hello Peter Team for assistance with your query.
We have escalated the matter to our team to assist us in tracking the progress of your order.
We have sent you an email, please can you respond on the email with your proof of payment so we can forward it.
Kind regards
DStv: Hello Peter Team
Thank you for reaching out to our Hello Peter Team for assistance with your query.
We have escalated the matter to our team to assist us in tracking the progress of your order.
We have sent you an email, please can you respond on the email with your proof of payment so we can forward it.
Kind regards
DStv: Hello Peter Team
Best regards,