DSTV Online payment option is a farce

I paid R 699 for DStv streaming on 27 December 2021, it is now 9 January 2022 and to this day I have not been able to use the service. I chose the option to pay with my card online instead of an EFT and now I keep getting asked to send a proof of payment...I am so fed up, there is no follow through and my situation has been escalated more times than I can count but nobody ever calls me back. I have spend over R600 on airtime calling to sort this issue out! I have been disrespected and point is I have paid for a service that I am not getting! I have had to disclose very private information by sending though my bank statement, that clearly shows it has been paid, I even sent them the screenshots of the payment and the sms from the bank when I paid...why is this so impossible? DSTV why do you have the option to pay online if you cannot link payment to account? Please can someone answer me or tell me how I can get my money back?