GM
Greg M
1 reviews | Active since Nov 2016
16 Mar 2023, 15:45
DSTV online payment doesn't work.
My debit order payment did not work this month for some reason. My services were suspended yesterday. I went to the DSTV website and immidiately piad the amount owing by credit card. I received notification from Nedbank that the payment was succesful but my services have not been reconnected. I have contact DSTV twice now to ask what is going on and twice they have asked me for proof of payment which I hav3e sent but nothing has been done. Credit Card transactions are supposed to be instatnt.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Mar 2023, 15:53Hi Greg,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Mar 2023, 15:53
Official
Hi Greg,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
GM
Greg M's updateReviewer Update
22 Mar 2023, 18:08Hello DSTV Team
I'm back again!!!!
You have not looked into my complaint not have you rep****!!!
On Sunday, my services were suspeneded again! his time I went to the customer service centre in Randburg with a bank copy of my credit card statement and a bank copy of the credit card transaction. I spoke to c customer service agent who the toom my soild proof from the bank and scanned it into the system. I was told that finance department would allocate the payment and my services would be re-connected which was done. Today, I come home and my services are DISCONNECTED AGAIN!!!! I call the call centre and am told that finance department has not been able to allocate the payment. They ask if I can send it again because it looks a little blurry. FOR **** SAKE!!!!! I gave you the ****ing original!!
I'm back again!!!!
You have not looked into my complaint not have you rep****!!!
On Sunday, my services were suspeneded again! his time I went to the customer service centre in Randburg with a bank copy of my credit card statement and a bank copy of the credit card transaction. I spoke to c customer service agent who the toom my soild proof from the bank and scanned it into the system. I was told that finance department would allocate the payment and my services would be re-connected which was done. Today, I come home and my services are DISCONNECTED AGAIN!!!! I call the call centre and am told that finance department has not been able to allocate the payment. They ask if I can send it again because it looks a little blurry. FOR **** SAKE!!!!! I gave you the ****ing original!!
GM
Greg M's update22 Mar 2023, 18:08
Reviewer Update
Hello DSTV Team
I'm back again!!!!
You have not looked into my complaint not have you rep****!!!
On Sunday, my services were suspeneded again! his time I went to the customer service centre in Randburg with a bank copy of my credit card statement and a bank copy of the credit card transaction. I spoke to c customer service agent who the toom my soild proof from the bank and scanned it into the system. I was told that finance department would allocate the payment and my services would be re-connected which was done. Today, I come home and my services are DISCONNECTED AGAIN!!!! I call the call centre and am told that finance department has not been able to allocate the payment. They ask if I can send it again because it looks a little blurry. FOR **** SAKE!!!!! I gave you the ****ing original!!
I'm back again!!!!
You have not looked into my complaint not have you rep****!!!
On Sunday, my services were suspeneded again! his time I went to the customer service centre in Randburg with a bank copy of my credit card statement and a bank copy of the credit card transaction. I spoke to c customer service agent who the toom my soild proof from the bank and scanned it into the system. I was told that finance department would allocate the payment and my services would be re-connected which was done. Today, I come home and my services are DISCONNECTED AGAIN!!!! I call the call centre and am told that finance department has not been able to allocate the payment. They ask if I can send it again because it looks a little blurry. FOR **** SAKE!!!!! I gave you the ****ing original!!