DSTV ONLINE PAYMENT DISASTER!

And here we are again!!! PLEASE DON'T BUT DSTV PRODUCTS ON THEIR WEBSITE. THEIR BILLING SYSTEM IS BROKEN AND THEY CANNOT ALLOCATE PAYMENTS ACCURATELY LEAVING THE CUSTOMER WITHOUT THEIR MONEY AND WITHOUT THE SERVICE PAID FOR.

After my hellopeter review placed on Saturday morning they connected my service that I paid for on 24 June but the satisfaction was short lived as they disconnected me again yesterday (2 days later). I paid on 24 June and even provided a bank stamped bankstatement on 1 July to proof that the payment was successfully deducted from my bank account. The best is I paid via www.dstv.com with my card and they asked me in which bank account was the money deposited..... how will I know!!! Its your billing system!!! They say because I cannot indicate in which bank account the money was paid into they cannot allocate my R699.... it is pathetic! My question to them was so when you swipe your card at Checkers do you know into which bank account of Checkers the money is paid.... They could not answer me.

I phoned the call centre last night again after I was disconnected and they informed me that I owe DSTV R387 🤣 and I must pay the R387 to be reconnected because my payment of R699 on 24 June is not reflecting.... I had to hold on and was eventually cut-off by the call centre after 40 minutes and 57 seconds.

I don't recommend anyone to make use of their services. I think they have a good product but you cannot sit with these issues on their billing system every second day. Its just so unreliable.