NM
Nompilo M
1 reviews | Active since Oct 2022
08 Oct 2022, 01:36
Dstv online data bundle
I added the dstv online data bundle and they usually load my data on the 20th of each month. I only noticed on the 28th of September when I received an sms that my data was depleted only to realize its data carried over from last month. Made an enquiry from 28th September through their call center and I was told I'm not the only with this problem and they have escalated the matter it should take 24 hours. I called again on the 29th I was told the same thing, On the 6th October I spoke to Abongile Sonjica who told me my contract needed to be renewed which he said he renewed it and loaded data but nothing was loaded. I spent over 30 minutes on the phone with him with no help eventually the call cut, I called again and asked for him the guy I spoke to was Lukhumo who said he is in PE and does not know abongile but offered to help, went into my account and he said there was no data loaded but he will escalate and give me feedback within 24 hours. Today is the 8th October 2022 still no data loaded and no one has contacted me with feedback.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Oct 2022, 07:17Hi Nompilo
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Oct 2022, 07:17
Official
Hi Nompilo
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
NM
Nompilo M's updateReviewer Update
09 Oct 2022, 20:16A big thank you to Nokuthula Mnguni and her supervisor Thulile from dstv multichoice Smith Street durban who took time to resolve my issue with data that was not loaded, not only did they load the data I subscribed for but they also took ownership of the problem and apologized for the inconvenience and gave me an extra 10GB data. Now that's customer service. Thank you guys keep it up.
NM
Nompilo M's update09 Oct 2022, 20:16
Reviewer Update
A big thank you to Nokuthula Mnguni and her supervisor Thulile from dstv multichoice Smith Street durban who took time to resolve my issue with data that was not loaded, not only did they load the data I subscribed for but they also took ownership of the problem and apologized for the inconvenience and gave me an extra 10GB data. Now that's customer service. Thank you guys keep it up.