JP
John P
1 reviews | Active since Aug 2020
18 Aug 2020, 18:38
Dstv OMW repeat after repeat
You know the price you must pay for good programs I don't mind to pay, but Dstv really now repeat repeat.Im a compact customer but really most of the channels is repeat or repeat, movies I don't wanne mention.its like you are watching Sabc... Almost R500 I can't wait for wibre to be in stalled than off. You go.... If it was not for EPL and PSL than dstv was disconnected........ Please help improve viewing experience.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
18 Aug 2020, 18:54Hi John,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Aug 2020, 18:54
Official
Hi John,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
JP
John P's updateReviewer Update
18 Aug 2020, 19:01This is an auto mated response not really ppl
JP
John P's update18 Aug 2020, 19:01
Reviewer Update
This is an auto mated response not really ppl
JP
John P's updateReviewer Update
18 Aug 2020, 19:03They should have more options on packages and on what's app
JP
John P's update18 Aug 2020, 19:03
Reviewer Update
They should have more options on packages and on what's app
DStv (MultiChoice)'s replyOfficial
19 Aug 2020, 14:30Hi
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming block of six or eight hours. This means that the same block of programmes will repeat either four (for six hour blocks) or three (for eight hour blocks) times during the course of a day. There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.
Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on. Our DStv Now app has a great search function and TV guide, our website on DStv.com has highlights, our weekly email newsletter also contains highlights across all channels for your package. We encourage our customers to make use of these to help them get the most value out of their DStv service.
Kind regards,
DStv: Hello Peter Team
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming block of six or eight hours. This means that the same block of programmes will repeat either four (for six hour blocks) or three (for eight hour blocks) times during the course of a day. There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.
Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on. Our DStv Now app has a great search function and TV guide, our website on DStv.com has highlights, our weekly email newsletter also contains highlights across all channels for your package. We encourage our customers to make use of these to help them get the most value out of their DStv service.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Aug 2020, 14:30
Official
Hi
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming block of six or eight hours. This means that the same block of programmes will repeat either four (for six hour blocks) or three (for eight hour blocks) times during the course of a day. There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.
Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on. Our DStv Now app has a great search function and TV guide, our website on DStv.com has highlights, our weekly email newsletter also contains highlights across all channels for your package. We encourage our customers to make use of these to help them get the most value out of their DStv service.
Kind regards,
DStv: Hello Peter Team
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming block of six or eight hours. This means that the same block of programmes will repeat either four (for six hour blocks) or three (for eight hour blocks) times during the course of a day. There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.
Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on. Our DStv Now app has a great search function and TV guide, our website on DStv.com has highlights, our weekly email newsletter also contains highlights across all channels for your package. We encourage our customers to make use of these to help them get the most value out of their DStv service.
Kind regards,
DStv: Hello Peter Team
Best regards,