DSTV offline after payment made

Payment was paid by me by mistake on the incorrect reference, I have corrected this by sending the proof of payment and it was confirmed that the DSTV will be connected, and ever since the DSTV disconnects my account and I have to contact over again and this is a waste of my time. The message on the decoder says E16-4: This smart card is not enabled for this channel as it may be that your account has been suspended, but how can it give this message as I have paid my account and it was confirmed that my payment has been received and it was confirmed via email that the DSTV will be reconnected since the 19th. Please could you explain this bad service that I have received, that left me without Television for almost 4 days even though I paid and corrected my reference as per email as requested.