DSTV offers such useless service

I spoke to a contact centre consultant by the name of Linda Mabhokela on the 4/03/2016 requesting to downgrade my services from premium to compact effective 07/03/2016. Consultant confirmed to me that it was done.I was surprised when I got home on Tuesday and realised premium services were still on. I spoke to another consultant yesterday evening by the name of Reitumetse Mkhondo who advised me could not downgrade my services until I made a payment. Which I do not have a problem with but what disgusts me is that she insists on the call that previous consultant did not confirm with me that it would be done and that she only advised me to make payment. I would like for my call to be listened to for when I called in on the 04/03/2016 and for someone to get back to me. I am highly annoyed that my services were also disconnected this morning and by bill is now showing that I have to pay R750.00. I want my services reconnected with immediate effect. I will make payment of R245.00 today as advised by consultant i spoke to yesterday and reconnection fee that has now been added to be reversed. Agent that I spoke to on Friday also confirmed that there was no payment due. RECONNECT NOW!!