JF
Jackie F

1 reviews | Active since Jun 2017

10 Jun 2017, 01:16

DSTV off AGAIN!!!

<p>Dear useless DSTV. I have complained before about our DST that was put off because of payment not done. But the problem is that you Guys never loaded my debit order to go off every month since i had the Explora. Now you tell me whos at fault here?????? NOT ME!!!! I have called numerous times so that someone in credit department phone me back so that i can make payment arrangements. You guys took R17625.00 off my account on 2nd of June and i was livid because you did it without permission. I am asking for the last time that someone can please phone me regarding this or i will take matters into my own hands and get an attorney involved. Even the last guy,clinton from price lock PROMISED that he will phone back the next day but also was just fooling us by lying. I will be waiting your call</p> <p> </p> <p>M Nagel</p> <p> ********** 059089</p> <p> ********** </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Jun 2017, 07:58
Official

Dear Jackie

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv : Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Jun 2017, 11:34
Official

Good day Jackie

We apologise for the problem caused. I have referred the matter to the Price - Lock team.

One of our friendly consultant will contact you and assist. I also requested feedback from Clinton.

I will follow up with the team and provide feedback as soon as i receive it.

Thank you

Girly

Best regards,