Dstv of hell

Good morning, I'm contacting you on behalf of my husband regarding the issue with our account with you. Your bill system on our account is wrong. It looks like an error of payment reversals, where according to my understanding it's the amount of wheel of happiness voucher that we won. We won a free upgrade for a month, which was upgraded automatically by you but it seems like you have now reversed those payments so that we owe you. Our account was disconnected by you during the weekend and after phoning your agent , it was reconnected at a fee which was unfair because it was not our fault. To cut the long story short. May you please fix this because it looks like we are not the only one complaining about this. Lot of people are complaining about this on social media and some got assistance. Now we got message that its disconnected because we owe.