CB
Charlie B

1 reviews | Active since Feb 2022

21 Mar 2023, 10:17

Dstv Ntokozo Mabuya

Honestly highly upset with this Customer service i been getter over this past few months im a paying client like millions of others but Agents at dstv make it difficult to get issues resolved. I been battling with my dstv account for years and agents not wanting to change my payment dates made me had to pay over and above each month from 1200 up to 1800 every other month. Whereas i only needed to pay 990 every month when i call i must make sure what i need to pay or even so get promised by dstv to help but they dont keep their word. I spoke to 3 agents this morning 21st March 2023 one didnt even call back other one rather gave me a break down on my Account totally avoided my issue at hand making me a fool. And 3rd one Senobia did the same. 2nd is ntokozo mabuya she even ended the chat in my face on the live chat when i asked to speak to a supervisor.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Mar 2023, 11:43
Official
Hi Charlie, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

CB
Charlie B's update24 Mar 2023, 15:01
Reviewer Update
Im available anytime i didnt get any calls