NF
Nicholas F

1 reviews | Active since Apr 2017

02 May 2020, 21:56

Dstv Now - worst streaming platform around!

The app (dstv now) is a complete joke! It constantly freezes and buffers while watching. Half the time when accessing different channels it gives an error, which you always have to click "back" on because "retry" never works. But the most frustrating issue is the constant buffering. And I know it's not my connection because Netflix, YouTube, Spotify all work perfectly. And my speed test show good connectivity. It's just dstv that is useless!

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 May 2020, 22:56
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 May 2020, 15:25
Official
Hi Nicholas,

We are sorry to hear of the technical issues that you're experiencing. Kind live chat with our online team on  https://now.dstv.com/ to assist with troubleshooting. 

Regards
The DStv Hellopeter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 May 2020, 15:26
Official
Hi Nicholas, 

We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true

Regards
The DStv Hellopeter Team

Best regards,