SN
Samantha N
1 reviews | Active since Jun 2009
02 May 2015, 07:17
dstv now video playback error
I constantly download videos on the app as streaming via the app is horrible, video quality is terrible, it gets stuck etc and this is via Wi Fi that this happens. So I download yet I constantly get video playback error messages, so down the drain goes about 1.5G this constantly happens and I have deleted and reinstalled the app numerous times. Dstv I pay R 740 a month for *** service. I am going to change unless this improves tremendously, it's called social media.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 May 2015, 12:32Hello Samnortje,
Thanks for the feedback. give us the titles that have poor video quality and are not playing properly. Please provided us with the information of the device and the version of the software that you are using to allow us to assist.
The information will be escalate your complain to the relevant department for investigation and assistance and will give you feedback when we receive information.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Thanks for the feedback. give us the titles that have poor video quality and are not playing properly. Please provided us with the information of the device and the version of the software that you are using to allow us to assist.
The information will be escalate your complain to the relevant department for investigation and assistance and will give you feedback when we receive information.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply04 May 2015, 12:32
Official
Hello Samnortje,
Thanks for the feedback. give us the titles that have poor video quality and are not playing properly. Please provided us with the information of the device and the version of the software that you are using to allow us to assist.
The information will be escalate your complain to the relevant department for investigation and assistance and will give you feedback when we receive information.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Thanks for the feedback. give us the titles that have poor video quality and are not playing properly. Please provided us with the information of the device and the version of the software that you are using to allow us to assist.
The information will be escalate your complain to the relevant department for investigation and assistance and will give you feedback when we receive information.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,