DB
Dean B
1 reviews | Active since Dec 2019
30 Oct 2022, 13:49
DSTV NOW USELESS APP USELESS SERVICE
I have various issue with streaming on the DSTV app.
Firstly, I have 2 premium subscriptions but apparently I can only still stream on one device!
Secondly, today I cannot stream on any devices! I called the contact centre who told me to go to live chat. I did that and 2 of the assistants could not solve my problem! After an hour and doing what they both said I must do is still have the same issue!
This is not the first time I have had issues that have to be " escalated" then I don't hear back or anything!
Useless APP and useless service!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Oct 2022, 15:13Hi Dean,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Oct 2022, 15:13
Official
Hi Dean,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Oct 2022, 17:14 Hi Dean Brews,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that your account regardless of the number of decoder can only stream on one device at a time.
If you cannot access your device because of the streaming error, you must remove all your devices, and sign on the one that you are you. To manage your registered devices, go to Settings and then Manage Devices on the DStv App to remove any devices you no longer use.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that your account regardless of the number of decoder can only stream on one device at a time.
If you cannot access your device because of the streaming error, you must remove all your devices, and sign on the one that you are you. To manage your registered devices, go to Settings and then Manage Devices on the DStv App to remove any devices you no longer use.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Oct 2022, 17:14
Official
Hi Dean Brews,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that your account regardless of the number of decoder can only stream on one device at a time.
If you cannot access your device because of the streaming error, you must remove all your devices, and sign on the one that you are you. To manage your registered devices, go to Settings and then Manage Devices on the DStv App to remove any devices you no longer use.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that your account regardless of the number of decoder can only stream on one device at a time.
If you cannot access your device because of the streaming error, you must remove all your devices, and sign on the one that you are you. To manage your registered devices, go to Settings and then Manage Devices on the DStv App to remove any devices you no longer use.
Kind regards,
DStv: Hello Peter Team
Best regards,