Dstv now - support an utter disgrace

My dstv now app is not showing all the full bouquet of channels. Phoned MC call centre however they couldnt assist telling me its self service. Ok, back to the app and I found the online chat hidden in settings. Off I fire my support request at 18:49 this evening. The chat window showed "replying" in 2 hours".

Really, two hours? So here I am sitting, not receiving services I pay for or being marketed to me. An hour later I log back into the dstv now app, only to find a certain Emmanuell Nkosi responding an hour later, and ending the chat by saying there is no response from me.

An instant chat is not supposed to work this way? Or am I wrong expecting to jump through the multichoice support and technical hoops to be able to get a service I expensively pay for.

Common Multichoice, I uave heard of complaints and frustrations from other clients of yours, only to have myself embroiled in the same drama tonight. I understand now why people migrate to netflix for example, this is really frustrating and mutunous.