DSTV NOW STREAMING......WHAT A JOKE
We stream DSTV NOW through the DSTV NOW app on our Hisense Smart Tv. Our Fibre Upload and Download speed is 25megs....both ways. Consistently whilst streaming ANY channel it will buffer and then rewind until about 5min in that show. We have done speed tests, connection tests, cleared cache and cookies on the tv, submitted proof of this to Multichoice BUT they just keep fabricating bull**** instructions for us to execute to keep us busy whilst avoiding the issue.
DSTV NOW.......MULTICHOICE.........don't care how you label it, it comes down to the same thing.........A USELESS, UNHELPFUL, PREDICTABLY GO NOWHERE FAST SERVICE!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
18 May 2021, 09:13Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv:
Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv:
Hello Peter Team
DStv (MultiChoice)'s reply18 May 2021, 09:13
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv:
Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv:
Hello Peter Team
's updateReviewer Update
21 May 2021, 14:50Yes
How pathetic
You're just asking me to jump through hoops again
Multichoice reply........
AUTO RESPONSE Hi ******xx
,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly provide us with the below information so that we can assist you:
Once we have the above information, we will be able to assist you.
Kind regards DStv:
Hello Peter Team
***9:986130
PATHETIC MULTICHOICE
How pathetic
You're just asking me to jump through hoops again
Multichoice reply........
AUTO RESPONSE Hi ******xx
,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly provide us with the below information so that we can assist you:
- DStv Connect ID (Registered email address):
- Cell phone no.:
- TV Model number:
- Device Firmware:
- Device App Version (This can be found on the DStv Now):
- When did the issue happen (Date):
- Did the issue ever happened before:
- Screenshots of the error\technical issue:
- Run a speed test on http://speedtest.mybroadband.co.za/ and then share the screenshot of the results:
- ISP Provider:
Once we have the above information, we will be able to assist you.
Kind regards DStv:
Hello Peter Team
***9:986130
PATHETIC MULTICHOICE
's update21 May 2021, 14:50
Reviewer Update
Yes
How pathetic
You're just asking me to jump through hoops again
Multichoice reply........
AUTO RESPONSE Hi ******xx
,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly provide us with the below information so that we can assist you:
Once we have the above information, we will be able to assist you.
Kind regards DStv:
Hello Peter Team
***9:986130
PATHETIC MULTICHOICE
How pathetic
You're just asking me to jump through hoops again
Multichoice reply........
AUTO RESPONSE Hi ******xx
,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly provide us with the below information so that we can assist you:
- DStv Connect ID (Registered email address):
- Cell phone no.:
- TV Model number:
- Device Firmware:
- Device App Version (This can be found on the DStv Now):
- When did the issue happen (Date):
- Did the issue ever happened before:
- Screenshots of the error\technical issue:
- Run a speed test on http://speedtest.mybroadband.co.za/ and then share the screenshot of the results:
- ISP Provider:
Once we have the above information, we will be able to assist you.
Kind regards DStv:
Hello Peter Team
***9:986130
PATHETIC MULTICHOICE