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AC
Ainslie C

1 reviews | Active since Nov 2012

19 Apr 2022, 22:35

DSTV Now Streaming

Would like to give you zero star rating but luckily for you it is not available. Have Premium package Due to loadshedding I was hoping to use the streaming service which was working before. This is first time I have tried to use it since the idiotic single device restriction and now it does not work on any device. Did some trouble shooting before calling/Live Chatting with no luck. Contacted service and get told it will get attended by Business Desk tomorrow only, what ****ing use is that to me when I need it now?

Called, got asked to enter my ID# and then get asked again by the agent to verify it....***?

What a waste. Will start to lok for alternative options and dissuade anyone who asks from signing up for this bull****.

0
Replies (6)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Apr 2022, 22:51
Official
Hi Ainslie,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
AC
Ainslie C's update02 May 2022, 21:12
Reviewer Update
Still waiting for incident report.
Issue again with still only a single device registered. ***????
AC
Ainslie C's update02 May 2022, 21:16
Reviewer Update
27/04/2022 - IR requested over phone
ENQUIRY REFERENCE NUMBER : ***8
Dear Dear Ainslie,
Thank for the feedback,
Please note that my line manager is Naasir Galant

Kind Regards
Kenneth
AC
Ainslie C's update04 May 2022, 21:37
Reviewer Update
Issue has again occurred. Chatting with Lesego. Requested to do the same steps followed previously despite advising her that I had done so before engaging them having been asked to do the same on the previous 2 occasions.
Working off a script and quite clearly have no basic skills to perform first contact or able to contact any second line service support persons.
She ended the chat without even giving me time to respond, was doing what she asked (AGAIN)
- Disable VPN/Proxy
- Clear cached data
- Sign out of the app, reboot device, sign back in.
- Update the app and device software
- Ensure no other data-hungry apps are using the same network connection
- Lower bandwidth capping/Use SD instead of HD
- Uninstall and reinstall the app

Another 0 rating provided.
AC
Ainslie C's update04 May 2022, 22:06
Reviewer Update
Restarted chat and am now busy with Ofentse.
All of sudden started working again. Nothing apart from AGAIN resetting my password again.
AC
Ainslie C's update04 May 2022, 22:20
Reviewer Update
  • 10 minutes ago
  • Karabo
  • Good evening. Welcome to DStv Live Chat, my name is Karabo.
  • Please provide reference numbers for 2 earlier chats and escalate to Nassir Galant. Add comment, WANT a telephonic response from HIM by COB tomorrow.
  • 8 minutes ago
  • Karabo
  • Alright, not a problem. Will do.

  • Will it be okay if I send Reference numbers on the email ainslie.amstaf***mail.com?
  • Karabo
  • Are you still on Chat?
  • Yes you may.
  • Please escalate to Nassir Galant. Add comment, I WANT a telephonic response from HIM by COB tomorrow.